Parimatch Regulations and Policies in India

General Terms

This section details the legally binding agreement between you and the platform provider regarding your eligibility and account integrity when using the service.

Agreement and Scope

• The following general terms constitute a legally binding agreement between you and the provider of the platform upon your completion of the registration process, or your use of any service whatsoever.
• That you have attained the age of majority, and under the laws of India and your particular state as the case may be, you are legally permitted to engage in gambling.
• You expressly agree to be bound by all rules that are in effect or made to complement these regulations, including any that pertain to a specific sport or event that is the subject of your wager, to bonuses that may be offered, to the right of the firm to intercept and stop your gambling activity, the right to refuse any wagering invitation, to the policies for gaming in a responsible manner, and to any other regulations that may apply.

Eligibility and Account Integrity

• One account may be opened for each person, household, IP address, and device. Duplicate accounts will be subject to closure, and any wagers may be voided.
• You need to enter your credentials properly when registering to keep your account safe. Make sure to update your credentials if any of your personal information changes.
• You may not use VPNs, bots, scripts, or any tool to try to change your odds.

Changes to these terms and conditions

• Changes or updates to terms, conditions, and policies may occur as a result of changes in legislation, policy, or to this product. We will publish these changes in this document. Continuing to use the service constitutes acceptance of the new terms.
• General restrictions on use You must not engage in fraudulent or hostile activities, chargebacks, collusion, match-fixing, or any activity that compromises the integrity of a service or of an event. Failure to do so will result in restrictions or closure of your account.
• Intellectual trades
  • You may use the website for personal, non-commercial betting activity only. All website content, software, odds, and trademarks are protected by intellectual property laws.
  • No data, markets, or odds on the website may be copied, scraped, or redistributed without express written consent.

Limitation of liability

• To the fullest extent permitted by the law, our company shall not be liable for loss of profits, any loss that may result from disruptions in a network or service or from errors made by third parties, or any other indirect or consequential loss.
• We cannot assure you that we will have betting markets or odds for any given event as well as that our services will be continuous or error free.
• Your statutory rights as granted under Indian law are not affected by this clause.

General Betting Rules

These rules govern how bets are accepted, the limits applied, and how results are settled.

Bet Acceptance

• A bet is only accepted once it shows in your bet history with a unique bet ID assigned and odds confirmed. Tickets that are Pending or Processing are not accepted.
• We have the right to refuse, limit or void any bet, be it prior to or after, acceptance in the event of a palpable error, breach of the rules or in case we have other integrity concerns.

Stakes, Limits, and Payouts

• Minimum and maximum stake limits are set for each market and may differ by event, sport, or the customer’s risk profile.
• There may be maximum payout limits that apply, depending on the market or event and also depending on the customer’s account. The limits are stated in the rules of the market or available upon request.

Odds, Settlement, and Results

• Odds are subject to change prior to acceptance and during the event. If the odds that you are attempting to place a bet on change during any event, the odds will be updated in order to confirm the bet.
• Bets will be settled with the Official results as published by the governing body of the respective event. In the case of disputes with official governing bodies, we may, at our discretion, use recognized data providers as our sources.
• Settlement corrections can be made for situations where an error or data feed defect is obvious.

Cancellations, Voids, and Abandoned Events

• Some bets may be voided related to an event that hasn’t occurred, or an event that occurs and is then abandoned unless market rules dictate otherwise.
• If an event hasn’t started or has been abandoned, related bets may be voided unless market rules specify otherwise.
• If a participant withdraws or is disqualified, settlement follows the rules of the specific market.

Payment Policy

This section details the regulations for deposits and withdrawals, including verification and compliance requirements.

Deposits

• If your location allows, you may use UPI, NetBanking, IMPS, and other supported e-wallets, including card payments, as a funding method.
• Each method has minimum and maximum deposit limits outlined in the cashier. Transaction confirmation will show any fees involved. Wallet providers and banks may charge fees that are separate from our fees.
• Deposits from your account in a payment method that is in your name are mandatory. Payments from any third party are not accepted.

Withdrawals

• Withdrawals are processed to the same payment method as the original deposit, where possible. Otherwise, payments will be made to a verified method in your name.
• Withdrawals require identity verification. This may include government issued PAN, Aadhaar or another ID, other ID and proof of residence, bank statements, source of funds documentation and proof of funding source when applicable.
• Our deposit and withdrawal policy may require other compliance related checks, including payments to or from a specific bank.
• Method of payment and other compliance related checks will also have an impact on how long it takes to process a transaction. Timeframes can be affected by bank system delays that are outside our control. Cashier will show you the relevant timeframes.

KYC: Your Data’s Important

We utilize risk-oriented KYC and AML policies and practices to secure the platform and comply with legal requirements.

• Customer due diligence (risk assessment); transaction monitoring and analysis, also review for anomaly (e.g. rapid deposits and withdrawals); and bonus abuse risk monitoring.
• In order to comply with laws and security requirements, we may implement temporary holds, ask for additional documents, or perform withdrawals in parts.

Responsible Gaming

Parimatch provides several tools to help users control their betting activity and offers contact information for professional support.

Player Protection Tools:

• Deposit Limits: daily/monthly/weekly caps on amounts that can be added to your account.
• Loss and Stake Limits: cap on total daily losses that can be bet or on total stake that can be placed in bets.
• Time-outs: short breaks that pause your access to your account for a selected number of days.
• Self-exclusion: block account access for a longer period, and pending bonuses will be removed upon exclusion.
• Reality Checks: reminders of the time spent on the site and the most recent results.
• Self-assessment Survey: tools to help you reflect on and assess your betting behavior and risk characteristics.

Support in India

If you need support, you can use the following helplines or online services, and you can contact customer support to set limits or self-exclude your account.

• National Helpline for Mental Health (Tele-MANAS): 1-800-891-4416 or 14416.
• ICALL: 9152987821, icall@tiss.edu
• Gambling Therapy: gamblingtherapy.org online support.
• Contact customer support in order to set any limits or self-exclusion on your account.

Anti-Money Laundering (AML)

This details our obligations and approach to preventing money laundering and financing of terrorism, ensuring the integrity of betting services.

In relation to obligations and our approach:

• We comply with the applicable regulations and put in place policies for the prevention of money laundering, financing of terrorism, as well as for the protection of the integrity of betting services in India.
• According to legal obligations based on risk tolerance and geography of operation and to the extent necessary considering India’s PMLA, these applicable controls will accommodate India’s PMLA requirements for users based in India.
• Monitoring and Reporting: Transactions are reviewed for your profile, to see if there are any unusual patterns, quick round trips, payments to third parties, or activities that do not align with your profile.
• In compliance with the law, we may be legally obligated to file reports with competent authorities and not inform you as mandated by applicable laws against tipping off.

Privacy Policy

This section outlines Parimatch’s privacy policy, how it collects, processes, and protects your data, including retention and sharing practices.

Data Collection and Use

We collect data on registration and on using the services, including:

• Identity information, contact information, date of birth, payment information, device and logging information, approximate geolocations, and responsible gaming parameters.
• Your data is processed to manage your account, handle betting and payments, identity verification, fraud mitigation, bonus administration, legal compliance, and customer support.

Lawful Based and Retention

• Processing as per legal obligations, performing a contract, maintaining the legitimate interest of operating a secure betting platform, and obtaining consent if required for marketing.
• Retention periods align with applicable laws, particularly with respect to AML, and the record will be retained to the extent necessary in the reasonable opinion of the data retention period.

Sharing and Transferring

• For legal compliance, data may be disclosed to payment systems, KYC vendors, risk mitigation and fraud prevention partners, sports integrity organizations, and regulators.
• For treaties across borders, protection such as contractual clauses and supplier due diligence occur.
• For contracts.

Preliminary

This describes the technical controls used to protect data.

• TLS encryption protects data in motion. Sensitive data is at rest. Firewalls and intrusion detection protect core systems.
• Rate limiting, bot mitigation, and anti-DDoS controls help secure betting markets and account access.

Account Protection

• Two-factor authentication is available for added security.
• You must keep credentials confidential and log out after each session.

Monitoring

• Monitoring covers anomalies, fraud signals, and integrity threats to events and markets.
• We may suspend access, reset credentials, and notify affected users and authorities where required by law, as a precaution.